Customer Service Representative

Description:

Customer Service Advisor

Hybrid - 4 days in the office - 1 day work from home

Salary negotiable dependant on experience

Location: Desborough

Are you someone who enjoys building strong relationships, coordinating multiple activities, and ensuring customers receive an outstanding experience? If you thrive in a fast-paced environment and take pride in delivering first-class support, we'd love to hear from you.

We are seeking a Customer Relationship Coordinator to join our growing team. This position plays a key role in supporting customers throughout their journey, ensuring requests are managed efficiently and internal teams remain aligned to deliver an exceptional service.

Key Responsibilities

Managing a portfolio of customer accounts and acting as their primary point of contact.
Responding to customer enquiries and ensuring a timely and professional resolution.
Producing quotations and coordinating customer requirements with internal departments.
Monitoring service commitments and ensuring customer expectations are consistently met.
Supporting the introduction of new customers and helping ensure a smooth transition into the business.
Working closely with operational, planning and commercial teams to coordinate customer requirements.
Keeping customer records, databases and account information accurate and up to date.
Assisting with investigations relating to customer concerns and ensuring appropriate follow-up actions are completed.
Providing regular updates to customers on the progress of requests, orders and ongoing activities.

About You

We are looking for an organised and customer-focused individual who can confidently manage competing priorities while maintaining excellent attention to detail.

You'll ideally have:

Experience in customer support, account coordination, administration or client services.
Strong organisational and communication skills.
The ability to build positive relationships with customers and colleagues.
A proactive and solutions-driven approach.
Experience using Microsoft Office and business systems.
The ability to work effectively in a busy environment and adapt to changing demands.
A collaborative attitude and willingness to support wider business objectives.

What's On Offer?

Competitive salary
Company pension scheme
25 days holiday plus bank holidays
Employee Assistance Programme
Life assurance
Health and wellbeing support
Free onsite parking
Cycle to Work scheme
Ongoing training and development opportunities
Career progression opportunities
Supportive and friendly team environmentJob Type: Full-time

Location: Office-based

This is an excellent opportunity for someone from a customer service, account coordination, sales support, administration, order processing or client services background who enjoys building relationships and delivering a high-quality customer experience.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website