Details:
- Salary: £24,000 - 25,000 - Annum
- Location: KT17 Epsom Surrey
- Date: 4 weeks ago
Description:
Overview:
Our client is one of the leading employers in the area and is seeking a Customer Service Representative. They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CeMAP
* Based in Epsom
* Up to £25,000 + discretionary bonus
* 23 days holiday a year rising to 27 days + bank holidays
* Hybrid role after training
* Professional Study Support
* Free Parking
Job specification:
* Dealing with telephone calls and responding efficiently to enquiries
* Issuing relevant literature, illustrations and application forms to customers
* Proactively following up enquiries with a view to converting these into applications
* Responding to requests for progress updates from customers
* Producing regular ad-hoc management information reports
* Conducting account transactions for new and existing customers
Person specification:
* Must be educated to GCSE level 5 grade A – C (minimum C grade in both Math’s & English)
* Previous customer service
* Previous experience of handling incoming telephone calls
* A background in financial services, banking, insurance or similar would be an advantage
* Strong administrative and organisational ability and a keen attention to detail
* Confident, clear and professional telephone manner
Additional Information:
- Based in Epsom
- Up to £25,000 + discretionary bonus
- Hybrid role after training
- Pension Scheme
- BUPA Membership
- Professional Study Support
- 23 days holiday a year rising to 27 days + bank holidays
- Free Parking
- Social Events
- Staff monthly draw
- Perkbox
- Life assurance
- Income protection
- Season ticket loan
- Buy and sell holiday