Customer Service Representative

Description:

Are you an experienced Customer Service Executive, Customer Service Coordinator or Account Coordinator who enjoys building strong relationships with customers?

Do you have experience working in a busy environment where you're responsible for customer orders, delivery schedules and keeping customers updated?

We're supporting an established manufacturing business who are looking for a Customer Service Executive to join their team on a permanent basis.

This is a great opportunity for someone who enjoys being the link between the customer and internal teams, taking ownership of enquiries and making sure orders progress smoothly from start to finish.

What's the role all about?

As the Customer Service Executive, you'll act as the main point of contact for customers when placing and progressing orders.

You'll work closely with the Production team to understand where orders are within the manufacturing process, communicate customer requirements and make sure potential shortages or delays are identified.

A big part of the role is communication. Customers need to know what's happening with their orders, so you'll be expected to provide proactive and regular updates rather than waiting for them to chase.

Alongside customer service, you'll support the day-to-day administration required to keep orders, schedules and stock requirements moving.

What will you be doing?

Act as a key point of contact for existing customers

Provide regular updates regarding current orders and delivery schedules

Liaise with Production to progress current and upcoming orders

Communicate and interpret customer requirements to the manufacturing team

Process production control documentation accurately

Identify potential shortages and ensure requirements are communicated internally

Monitor customer call-off stock requirements

Coordinate stock replenishment for manufactured and purchased items

Arrange overseas couriers when required

Maintain accurate customer and order information

Support general day-to-day Customer Service administration

Meet customers face-to-face when visiting site

Participate in customer meetings via Microsoft Teams when required

Build positive and professional relationships with customers
What do you need?

We're looking for someone with:

Previous Customer Service or client relationship experience

Experience dealing directly with customers in a professional environment

Excellent verbal and written communication skills

Good Microsoft Office skills, particularly Excel and Word

Confidence working with data, emails and reporting

Strong administrative and organisational skills

Ability to manage multiple priorities at the same time

Good attention to detail

GCSE Maths and English at Grade A–C or equivalent
Previous experience within manufacturing, engineering, production or supply chain would be particularly useful, although the JD does not state this as essential.

About you

You'll be someone who genuinely enjoys building relationships with customers and understands the importance of keeping people informed.

You'll be:

Proactive with your communication

Professional and calm

Empathetic and a good listener

Accurate and detail-focused

Reliable and organised

Comfortable multitasking

Able to prioritise your own workload

Confident working under pressure
Most importantly, you'll take ownership. If a customer is waiting for an order or update, you'll be comfortable speaking with the relevant internal teams, finding out what's happening and keeping the customer informed throughout.

The details

Role: Customer Service Executive

Contract: Permanent

Environment: Manufacturing

Reporting to: Customer Services Manager

Interested?

If you're an experienced Customer Service Executive, Customer Service Coordinator, Account Coordinator or Customer Account Executive looking for a permanent opportunity where you can build strong customer relationships and take ownership of the order process, we'd love to hear from you.

Apply today or contact Kingdom People for a confidential discussion.

Kingdom People are acting as an Employment Agency in relation to this vacancy