Details:
- Salary: £25,000 - 28,000 - Annum
- Location: Daresbury Borough of Halton
- Date: 1 month ago
Description:
Working within a small Customer Service team, you will have strong telephone based customer service experience and will be able to demonstrate a warm and approachable telephone manner.
Key responsibilities will include:
* Receiving and processing customer orders accurately and in a timely manner
* Communicating effectively with customers/stakeholders
* Documenting all relevant information for customer orders
* Checking and validating all customer orders
* Ensuring the client systems are kept up to date with customer information
* Processing return notes
* General administration duties
* Documenting any customer complaints
* Liaising with sales staff to maximise sales opportunities
* Attending and contributing to customer experience meetings
Key skills and experience required:
* Telephone based customer service experience is essential
* Confident and approachable telephone manner
* Organised and able to work to deadlines
* GSCE or equivalent in Maths and English is essential
Hours of work: Monday – Friday, 8.30am – 5.00pm
Holidays: 25 days + bank holidays
Pension: 5% employer/3% employee contributions
Life assurance
PHI