Details:
- Salary: £26,000 - 27,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Batley ENG
- Date: 22 hours ago
Description:
Customer Service Representative
Batley | £26,000 - £27,000 + Bonus | Monday to Friday, 9am - 5pm ( no evenings or weekends)
Are you an experienced Customer Service Advisor who enjoys solving problems and delivering a great customer experience?
We’re recruiting for a friendly, established and growing business in Batley looking to add an experienced Customer Service Advisor to their small, supportive team.
This is a full-time, permanent office-based role with fantastic Monday-to-Friday hours, no evenings or weekends, and the opportunity to earn an additional £5,000 - £8,000 per year in bonuses.
The Role
You’ll be the first point of contact for new and existing customers, providing support over the phone, email and online channels. There is no face-to-face customer contact.
Your responsibilities will include:
Handling inbound customer calls and emails
Responding to pre-sales and general customer enquiries
Providing updates and resolving order queries
Handling complaints, escalations and after-sales enquiries
Liaising with internal teams to resolve queries quickly and efficiently
Communicating with third-party suppliers and couriers
Updating customer information and maintaining accurate records
Completing general administration and updating internal systems
What We’re Looking For
We’d love to hear from you if you have:
Previous experience within an office-based customer service role
Experience handling inbound calls and emails
Excellent written and verbal communication skills
Strong attention to detail and good numerical skills
Good general IT and computer skills
A confident, approachable and professional manner
The ability to listen, problem-solve and think on your feet
A positive, can-do attitude
Experience using CRM systems, Zendesk or online web chat would be an advantage, but isn’t essential as training can be provided. Previous sales experience would also be beneficial.
What’s On Offer?
£26,000 - £27,000 basic salary
Opportunity to earn an additional £5,000 - £8,000 in annual bonuses
Monday to Friday, 9am - 5pm
No evenings or weekends
Permanent, full-time position
Annual pay reviews
Career progression opportunities
Staff discounts and loyalty schemes
Company pension
Company events
Casual dress
Free onsite parking
Excellent public transport links, with the office close to Batley train station
Interested?
If you’re an experienced Customer Service Advisor looking for a stable, permanent role with great working hours, earning potential and a friendly team environment, we’d love to hear from you.
Apply today for immediate consideration