Customer Service Representative

Description:

Are you passionate about ensuring clients receive the highest level of service, building long-lasting relationships?

Do you want to work for a global leader in their field?

If so, this could be the perfect role for you!

About the RoleAs an on-site Customer Service Representative, you will be responsible for building long-lasting relationships with our customer by delivering exceptional customer service and maximising customer satisfaction.

You will be responsible for raising quotations and managing the booking in and out process of calibration items. Additionally, you will be the point of contact for the administration of the asset management system and sourcing of new assets (calibration items) as required.

The working hours for this role are: 7:15 – 16:00 Mon-Thurs and 8:00 – 12:00 on Fridays.

Benefits
Competitive salary
Continuous development and training plan
25 days holiday and the option to buy/sell days
Flexible working options
Access to the Trescal PerksHub
Employee well-being programme
Medical Health Cash Plan
Pension and Life Assurance Scheme
Cycle to work scheme
Gym membership discounts

Requirements

Previous experience within a customer service or administration role
Excellent communication skills both written and oral are essential
Excellent IT skills and knowledge of Office Suite
Proven ability to identify and meet customers’ needs and requirements
Self-motivated and team-orientated
Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines