Customer Service Representative


Details:
Description:

Internal Sales Support
? Chesham
? Salary: £28,500 + ? Quarterly Bonus (up to 20% annually)
??Hybrid (2 days at home per week) after 3 months' probation

About the Company
A well-established and fast-growing manufacturer within the construction and interiors sector is looking to expand its UK team. With decades of heritage and a strong reputation for quality products, the business has experienced significant growth in recent years following substantial investment. This is an exciting time to join a forward-thinking organisation that combines innovation with a collaborative and supportive culture.

What You Will Be Doing
Working as part of a busy internal sales team, you will play a key role in driving sales and delivering excellent customer service:

Identifying opportunities to increase customer spend and fill product gaps

Building strong relationships to encourage repeat business

Managing inbound calls and responding to customer enquiries

Processing orders, returns, and pro formas accurately

Providing pricing, stock, and delivery information

Handling customer queries and complaints in a professional manner

Working towards individual and team KPIs and sales targets

What You Will Need to Succeed

Previous experience in customer service or internal sales

Strong sales mindset with a proactive approach

Excellent communication skills (written and verbal)

Confident telephone manner with a customer-first attitude

Ability to multitask and prioritise in a fast-paced environment

Strong IT skills, including Microsoft Office

Quick to learn new systems and processes

A team player who can also work independently

Benefits

£28,500 base salary

Quarterly bonus scheme (up to 5% per quarter / 20% annually)

25 days holiday plus bank holidays

Hybrid working (2 days from home after probation)

Free on-site parking

6% employer pension contribution

Life insurance (4x salary)

Ongoing training, support, and career development

What to do now
Please apply now with your most up to date CV, and I will get back to you as soon as I can, thanks!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy

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