Details:
- Salary: £23,000 - 24,000 - Annum
- Location: Nationwide
- Date: 2 weeks ago
Description:
Job Title: Remote Customer Service Representative
NO AGENCIES
Location: Fully Remote (Applicants must reside in the UK)
Job Type: Part-Time and Full-Time Opportunities Available
Company Overview:
We are a dynamic tech company revolutionising the delivery services industry. As part of our mission to provide exceptional support, we are seeking enthusiastic Customer Service Representatives to join our growing team. This role will handle inbound calls, assisting customers with inquiries, resolving issues, and providing an outstanding service experience.
Key Responsibilities:
- Handle incoming customer inquiries and service requests via phone, chat, email, ensuring a prompt, efficient, and courteous response.
- Provide accurate information about products and services, processing orders, and facilitating resolutions for any issues.
- Maintain a high level of professionalism and build sustainable relationships with customers.
- Update customer information in the database during and after each call.
- Work collaboratively with team members to improve overall customer service and enhance operational efficiency.
Requirements:
- Fluency in English, both written and spoken, is essential.
- Must possess a personal computer or laptop with a stable internet connection suitable for handling voice and data processing.
- Excellent communication and interpersonal skills, with a knack for problem-solving.
- No prior experience necessary as comprehensive training will be provided.
Ideal Candidate:
- You are a proactive and motivated individual who thrives in customer-oriented environments.
- You possess strong listening skills, with the ability to adapt and interact with a diverse customer base.
- You are looking for an opportunity to grow within a tech-driven company and are enthusiastic about making a positive impact on customers.
Benefits:
- Fully remote work setting allowing for a flexible work-life balance.
- Comprehensive initial training and ongoing professional development.
- Competitive salary with potential for growth and advancement.
- Inclusive and supportive company culture.
Part time & full time roles
Application Process:
Interested candidates are invited to submit a CV. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Part-time, Permanent
Pay: £23,733.52-£24,000.00 per year
Expected hours: 20 – 40 per week
Benefits:
* Company pension
* Employee discount
* Work from home
Schedule:
* Day shift
* Monday to Friday
* Night shift
* Weekend availability
Supplemental pay types:
* Performance bonus
Work Location: Remote