Customer Service Representative

Description:

Customer Service Representative

Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis.

This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits.

Benefits and Package for Customer Service Representative:

Salary: £12.81 per hour.
Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm
Contract: Temporary
Location: Norwich - Hybrid

Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and Friends discounts on our services & products
Pension Scheme, up to 3% Company matched
Free on-site parking

Key Responsibilities of Customer Service Representative:

Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner.
Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible.
Record and update customer details and case notes accurately within the contact centre systems.
Escalate complex issues to senior colleagues or specialist teams in line with procedures.
Adhere to all company policies, regulatory requirements, and service standards.
Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores.
Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately.
Contribute to continuous service improvement by identifying recurring issues and suggesting solutions.
Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills.

Key Skills and Experience of Customer Service Representative:

Experience in customer objection handling and complaints
Excellent internal and external emotional intelligence and relationship management skills
Proficient in computer software and technology platforms, especially CRM and Microsoft Office
Highly organised and accurate
Excellent listening skills
Outstanding communicator
Present information clearly, concisely, accurately and in ways which promote understanding
Self-driven and able to raise standards of quality and productivity when required
Exposure to cash collection a significant bonus
NVQ level 2/3 in Customer Service / Business Administration - desirableIf you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now!

Red Recruitment (Business)