Customer Service Representative


Details:
Description:

My client is a well known name within the office/ commercial furniture market.

Duties and Responsibilities:

Raising quotations for clients

Requesting quotations and pricing from suppliers

Putting together cost plans

Handling customer requests

Raising Purchase Orders

Chasing Order acknowledgements/outbound quality feedback calls

Maintaining good customer relations

Answering customer's telephone queries

Producing Furniture Presentation documents

Logistical planning

Filling of project files

Profile

• Numerate with good working knowledge of Excel / Powerpoint / Word

• Understanding numeric data

• Being proactive and flexible

• Meeting deadlines

• Highly organised

• Courteous and professional

• Confident

• Attention to detail

• Experience working in a fast-paced environment

• Excellent communication and time-management skills

• The ability to handle multiple projects and priorities

• Excellent Telephone skills

Experience

* Working in a busy and varied environment with exposure to pressurised sales support

* Exposure to sales support databases

* Experience of the furniture industry essential

* Experience with communication with all levels of people, including clients and suppliers

* Intermediate Microsoft Office Skills including Excel, Outlook, Word and PowerPoint.

* Must have the capability to learn and master new order management systems

* Experience in Sales Support within the interior sector is desirable

Benefits

25 Days holiday + Bank Holidays

Private Health single Membership

Retail Discount Scheme

Death in Service

Employee Assistance Programme

Company Pension

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