Customer Service Receptionist

Description:

Temporary Customer Service Associate | £13.45ph | Ashford Kent, TN2

Join a prestigious luxury apartment complex as a Customer Service Receptionist, where you'll play a key role in ensuring residents and visitors receive a first-class experience every day.

Key Duties:

As an essential part of the onsite team, you’ll help the community feel like home. Your responsibilities will include:

Building strong relationships with residents, colleagues, and key stakeholders to create a positive and supportive community.
Handling resident enquiries, concerns, and maintenance requests efficiently, always delivering exceptional customer service.
Supporting resident events, community activities, and local initiatives that enhance the overall living experience.
Managing day-to-day administration, including resident records, tenancy documentation, communications, and database updates.
Conducting property viewings, following up on enquiries, supporting leasing activity, and assisting with resident move-ins and move-outs.
We’d love to hear from you if you have:

Proven customer service / front of house / reception experience within a professional environment
Experience within property, hotels or hospitality would be an advantage!
Passionate about providing great customer service and enjoy creating positive experiences for residents, customers, and visitors.
A natural people person who can build strong relationships and communicate confidently with people from all backgrounds.
Enjoy working as part of a team but are equally comfortable using your initiative and taking ownership of tasks.
Organised, able to juggle competing priorities, and stay calm and professional in a busy environment.
Positive, flexible attitude, a willingness to learn, and a genuine desire to make a difference to the resident experience every day.
This role is available immediately, so apply now with your CV for consideration!

(Ritzrecempbus)