Details:
- Salary: £28,100 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Derby Derbyshire
- Date: 18 hours ago
Description:
Customer Service & Operations Assistant
Salary: £28,100 per annum
Hours: Monday to Friday, 8:30am – 5:30pm
Saturday: Every other Saturday, 8:30am – 12:00pm, with time off in lieu
Contract: Permanent, Full-Time
We are looking for a confident and proactive Customer Service & Operations Assistant to join a busy and established business.
This is a varied, hands-on role and would suit someone who enjoys being kept busy rather than sitting at a desk all day. You'll combine customer service and administration with practical operational duties, including getting out and about during the working day.
You'll speak with customers face-to-face, over the phone and by email, coordinate bookings and collections, complete documentation and checks, and support the wider team wherever needed.
Your Day-to-Day
* Dealing with customers face-to-face, over the phone and by email
* Coordinating bookings, collections and deliveries
* Completing customer paperwork and checking documentation
* Updating systems and maintaining accurate records
* Getting out and about to complete collections and deliveries when required
* Carrying out basic checks and reporting any issues
* Helping resolve customer queries quickly and professionally
* Supporting colleagues with the day-to-day running of the operation
* Managing changing priorities within a busy working environment
What We're Looking For
You'll need to be confident, reliable and comfortable dealing with different people throughout the day. We're particularly interested in someone who enjoys a role with plenty of variety and isn't afraid to get stuck in.
You'll also need:
* Previous customer service, administration or operational experience
* A full UK driving licence held for at least 12 months, with no more than 6 points
* Confidence driving as part of your working day
* Good communication and people skills
* Strong attention to detail
* Basic IT and administration skills
* The ability to work at pace and use your own initiative
* A flexible, hands-on approach and willingness to support the wider team
If you're looking for a permanent role where you're not stuck doing the same thing every day and enjoy combining customer interaction with practical responsibilities, we'd be keen to hear from you