Details:
- Salary: £25,000 - 27,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Wellingborough North Northamptonshire
- Date: 1 day ago
Description:
Our client are looking for a friendly, organised and enthusiastic person to join their team in Wellingborough as a Customer Service & Operations Assistant.
You’ll receive full training on their products, systems and processes, with the opportunity to develop your responsibilities as you gain experience.
You’ll work across customer service and day-to-day business operations, helping make sure their customers receive a great level of service while supporting the team with stock and supply-chain administration.
Your main responsibilities will include:
* Responding to customer enquiries by email and telephone
* Helping customers with product information, troubleshooting and general questions
* Managing warranty enquiries and claims from start to finish
* Arranging replacement products or parts where required
* Keeping accurate records of customer enquiries and warranty cases
* Learning their product range so you can confidently advise customers
* Assisting with stock management and monitoring inventory levels
* Helping coordinate incoming stock and deliveries
* Liaising with warehouses, suppliers and other members of the team
* Updating stock information and internal systems
* Supporting the wider team with general administration and day-to-day tasks
Person Specification:
You don’t need previous experience — we can teach you the role. What matters most is that you are:
* Friendly, confident and comfortable communicating with customers
* Reliable and willing to learn
* Organised with good attention to detail
* Comfortable using computers and learning new systems
* Able to write clear and professional emails
* Happy to ask questions and take responsibility for tasks
* Able to work as part of a small team
* Positive and keen to develop your skills
Basic knowledge of Microsoft Office, particularly Outlook and Excel, would be useful but is not essential.
Hours: Monday to Friday 8:00am – 16:30pm
Salary: £25-27,000 per annum depending on age and experience
Benefits: 20 days + Bank Holidays as well as closed between Christmas and New Year as gifted holiday