Customer Service Officer

Description:

The Staffing Network is a labour provider across the UK and we are working in a partnership with a market leading company who are looking for a Customer Service Officer

Monday to Friday - Start time range between 08:00am and 09:00am to 17:00-18:00 Required to work 1 weekend in 3

Pay rate: £11.44 p/h

The role involves:

* Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner

* Provide excellent customer service by answering customer inquiries and resolving issues promptly and efficiently.

* Ensures transactions are completed in line with departmental KPIs.

* Captures customer or internal non-conformances on the relevant system, ensuring non-conformances are kept up to date with the most recent information.

* Knowledge the customer orders & process the orders accordingly.

* Liaise with the customer regarding collections dates & times.

* Advise the customer regarding any shortages or discrepancies when the order is input on the system.

* Book Transport on behalf of the customer if is required.

* Process returns / rejections.

* Handle a high volume of incoming calls and emails from customers.

* Analyse customer needs and recommend appropriate products or services.

* Maintain accurate and detailed records of customer interactions and transactions.

Experience:

* Previous experience in simillar role is preferred.

* Strong communication skills, both verbal and written.

* Strong IT knowlage

* Excellent problem-solving skills

* Ability to handle difficult or irate customers with professionalism and empathy.

* Proficient in using computer systems and software applications.

Benefits:

* Canteen

* Company pension

* Cycle to work scheme

* Free parking

* On-site parking

Schedule:

* 10 hour shift

* 12hour shift

* Day shift

* Weekend availability

Please note that this position requires availability to work flexible hours, and weekends