Customer Service Manager

Description:

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

The Customer Service Manager is responsible for leading the Customer Service Team, championing customer satisfaction, and ensuring seamless collaboration across departments. You’ll be responsible for:

Leading and developing a high-performing internal sales team

Driving proactive sales strategies and achieving volume targets

Ensuring exceptional service standards and customer communication

Representing the team at key customer reviews

Enhancing systems and processes, including being our Cobis (OTC) super user

Managing complaints effectively and driving continuous improvement

Creating the teams’ goals and objectives for the department in line with the local site goals and objectives

What You’ll Bring:

A passion for delivering outstanding customer service

Proven people management and leadership skills

Strong communication and influencing abilities

A knack for problem-solving and process improvement

Business acumen and a customer-first mindset

Experience with MS Office and bespoke customer systems

The ability to travel independently when needed

What We Offer

Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme

Ongoing training and development opportunities

24/7 confidential support for you and your family

Flexible working options and family-friendly policies

Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job