Customer Service Manager

Description:

Are you an experienced Customer Service Manager with a background in manufacturing or engineering?

We are working with a leading manufacturing business who are looking for a Customer Service Manager to take ownership of their customer service function, lead a talented team, and drive improvements across their customer journey.

This is an exciting opportunity for someone who enjoys combining people leadership, customer relationships, and operational improvement within a fast-paced engineering environment.

The Role:

As Customer Service Manager, you will be responsible for ensuring customers receive the highest level of service from order placement through to delivery. You will manage a customer service team, improve internal processes, support key customer relationships, and work closely with Sales, Production, and Operations teams to ensure customer expectations are consistently achieved.

Key Responsibilities:

* Lead and develop a customer service team to deliver exceptional service levels

* Manage customer orders, enquiries, complaints, and corrective actions

* Improve processes to enhance efficiency and customer satisfaction

* Work closely with internal departments to ensure smooth order fulfilment

* Monitor performance, identify improvements, and support team development

* Maintain strong relationships with key customers and stakeholders

* Utilise ERP systems and data analysis to drive improvements

Experience Required:

* Previous experience as a Customer Service Manager or similar leadership role

* Experience within a manufacturing, engineering, or industrial environment

* Proven experience managing and developing a team

* Strong knowledge of ERP systems and customer order processes

* Excellent communication, organisation, and problem-solving skills

* A proactive approach with a passion for delivering outstanding customer service

Interested? Apply below