Details:
- Salary: £35,000 - 40,000 - Annum
- Location: Wolverhampton West Midlands (County)
- Date: 1 month ago
Description:
Are you passionate about delivering exceptional customer service and leading teams to success? My well-established Distribution company based in Wolverhampton is looking for a Customer Service Manager to join their team on a full-time and permanent basis.
This is a great opportunity to take on a challenging yet rewarding role where you can make a significant impact.
Duties will include: -
* Lead and mentor a team of customer service administrators and sales representatives.
* Oversee daily operations of the team including delegating work, managing inquiries, and resolving any escalated issues.
* Ensuring the team delivers outstanding customer service to all customers and ensuring deadlines are met for customer requirements.
* Provide training to the team as and when required.
* Develop and implement strategies to ensure customer satisfaction and retention.
* Liaise with other internal teams.
* Monitor key performance indicators (KPIs) and implement improvement initiatives as needed.
* Supporting external sales representatives.
* Producing reports about sales
* Monitor regional Sales and report to senior management.
Key Skills: -
* Essential you have worked within a Customer Service Management role previously.
* If you have worked within distribution previously this would be advantageous but not essential
* Proven leadership skills with the ability to motivate and develop teams.
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and be able to multitask.
* Good problem-solving skills with the ability to provide solutions.
* Excellent IT skills and be able to pick up systems quickly.
* Previous knowledge of ERP Systems (SAP B1) would be advantageous but not essential