Customer Service Finance Advisor

Description:

A friendly and professional Financial Services company based in St Albans are looking for a Customer Service Advisor to join a friendly and welcoming team.

This is a busy and interesting role where you will be dealing with customers over the phone.

You will be based within a modern office centrally located and in easy reach of the town centre.

The company offer excellent opportunities for development and progression in the future.

What’s in it for you:

* Salary: up to £26k

* Hours: Monday to Friday 9 – 5.30

* 20 days holiday which rises 1 day per year up to 25 days

* Life Assurance

* Sickness cover

* Excellent training

* Social events

* Friendly and welcoming team

* Career progression

Key Responsibilities:

* Providing a first-class service to clients in response to enquiries or instructions by telephone

* Provide an excellent standard of service

* Deal with correspondence to and from clients as necessary

* Process general administration, account amendments and new business inputting

* Work as part of a team, assist colleagues if directed

* Comply with legislative and regulatory requirements, e.g. data protection, money laundering, FCA rules, treating customers fairly

* Deal politely with clients on the telephone and escalate any difficult conversations to the Team Leader as necessary

* Achieve and succeed service standards on call answering and missed calls

What the employer is looking for:

* 1-2 years’ Customer Service experience

* experience within Financial Services industry is preferred but not essential

* Minimum qualifications of GCSE standard or equivalent

* Experience of at least 1 year within administration

* Good interpersonal, organisational and communication skills

* Ability to work to tight deadlines in a pressurised and fast-moving environment

* Ability to adapt to change with a flexible approach

* Strong communicational skills and good attention to detail

* Proficient in Microsoft Excel and Word