Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: St Albans Hertfordshire
- Date: 1 week ago
Description:
A friendly and professional Financial Services company based in St Albans are looking for a Customer Service Advisor to join a friendly and welcoming team.
This is a busy and interesting role where you will be dealing with customers over the phone.
You will be based within a modern office centrally located and in easy reach of the town centre.
The company offer excellent opportunities for development and progression in the future.
What’s in it for you:
* Salary: up to £26k
* Hours: Monday to Friday 9 – 5.30
* 20 days holiday which rises 1 day per year up to 25 days
* Life Assurance
* Sickness cover
* Excellent training
* Social events
* Friendly and welcoming team
* Career progression
Key Responsibilities:
* Providing a first-class service to clients in response to enquiries or instructions by telephone
* Provide an excellent standard of service
* Deal with correspondence to and from clients as necessary
* Process general administration, account amendments and new business inputting
* Work as part of a team, assist colleagues if directed
* Comply with legislative and regulatory requirements, e.g. data protection, money laundering, FCA rules, treating customers fairly
* Deal politely with clients on the telephone and escalate any difficult conversations to the Team Leader as necessary
* Achieve and succeed service standards on call answering and missed calls
What the employer is looking for:
* 1-2 years’ Customer Service experience
* experience within Financial Services industry is preferred but not essential
* Minimum qualifications of GCSE standard or equivalent
* Experience of at least 1 year within administration
* Good interpersonal, organisational and communication skills
* Ability to work to tight deadlines in a pressurised and fast-moving environment
* Ability to adapt to change with a flexible approach
* Strong communicational skills and good attention to detail
* Proficient in Microsoft Excel and Word