Customer Service Executive

Description:

We are looking for a talented Customer Service Executive to join a thriving Service team in the heart of Salisbury. This is an incredibly varied role which is part of a critical front line team responsible for handling eComms and phone calls from customers on their various products. The company are on an exciting journey and the Management Team are excited to be able to open up these growth roles within their Service Centre due to internal promotions.

The successful candidate will be joining a growing business, working within a company that truly care for their staff, the role is 35hrs per week, 9am - 5pm office based. Once through a successful probation there is then scope to work a couple of days a week from home but we are looking for people to be part of the positive work culture they have created so someone who loves working in a collaborative environment is who we are looking for.

About the role: You’ll work as part of a tight-knit department to be the primary point of contact for Operations, taking the opportunity to showcase first-class service and give their customers a positive experience to share with their friends and colleagues. This role will also give you the opportunity to interact with and build relationships with other departments throughout the business.

Once you have gone through their remarkable six week training you will be set up to succeed and develop a career for yourself:

Some of the activities you’ll get involved with as a Customer Service Executive:

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Representing the business in a professional manner and handling all incoming phone calls and written correspondence to the highest standard

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Developing good working relationships and rapport with customers and external third parties

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Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared goals

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Providing great customer service, demonstrating empathy and understanding whilst still considering our regulatory requirements and ensuring any actions are identified and appropriately raised

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Going the extra mile; being an advocate for the customers and advisers

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Using clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately

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Liaising with stakeholders and colleagues to support identified training and education opportunities

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Accurately updating the call tagging software to reflect the nature and type of call

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Work efficiently in an organised manner

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Highlighting and sharing process improvement ideas with your colleagues and manager

About you: Perhaps your friends describe you as the ‘problem-solver’. If you love using your initiative and analytical skills to identify the best course of action, going the extra mile to ensure you deliver a positive result then this is a career move for you.

You’ll enjoy working within a fast-paced environment that gives you the opportunity to use your organisational and time management skills to multi-task within set deadlines. Professional with a positive outlook, you’ll take great pride in your ability to articulate complex information in a friendly and easily understandable way, both through conversation and written communication.

You’ll enjoy working as part of a diverse and supportive team, collaborating with your colleagues to share ideas and knowledge and suggest process improvements.

The company place a high value on cultural contribution and growing their diversity of thought, over technical capability. But it would great if you had some of the following skills:

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A strong team player who is approachable, helpful and willing to go the extra mile

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Confidence to use your own initiative and problem-solving skills

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Ability to prioritise and remain agile with conflicting work demands

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Experience in financial services is an advantage

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The ability to communicate and confidence that once trained, you can translate technical information to simple and easily understood, both verbally and written

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A willingness to try new things and embrace change

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A positive but professional attitude