Customer Service Executive

Description:

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

We are looking for a highly organised and customer-focused Customer Service Executive to join our fast-paced packaging manufacturing business. Situated just off Junction 29A of the M1, this is an excellent opportunity for someone with B2B customer service experience, who thrives in an FMCG environment and enjoys building strong customer relationships.

As the key point of contact for your own key customers, you will play a vital role in ensuring orders are delivered on time and in full, customer expectations are exceeded, and any issues are resolved quickly and professionally.

What you’ll do

Manage customer accounts and act as the primary contact for day-to-day enquiries

Build and maintain strong relationships with customers, developing a thorough understanding of their requirements

Process customer orders accurately and efficiently through the business systems

Liaise closely with Production, Planning, Transport and Warehouse teams to ensure customer demands are met

Balance stock levels, production schedules and transport availability to achieve the best outcomes for both customers and the business, in line with targets and SLAs

Proactively communicate order progress, potential delays and solutions to customers

Respond to and manage customer queries, complaints and issues through to successful resolution

Monitor customer forecasts and stock requirements to ensure continuity of supply

Maintain accurate customer records and ensure all administration is completed to a high standard

Support continuous improvement initiatives to enhance customer service performance

What you’ll bring

Previous experience in a B2B Customer Service, Customer Services Administrator or Account Coordinator role

Experience working within a manufacturing, packaging, FMCG or food production environment would be highly advantageous

Excellent communication and relationship-building skills

Strong problem-solving ability with a proactive, customer-first approach

Comfortable managing multiple priorities and working at pace in a demanding environment

Able to confidently coordinate between customers, production planning, stock control and transport functions

Highly organised with strong attention to detail

Competent user of Microsoft Office, particularly Excel, and ERP/order processing systems

Resilient, adaptable and able to remain calm under pressure

Why this role?

If you enjoy building relationships, solving problems and delivering exceptional customer service in a fast-moving FMCG environment, we'd love to hear from you.

What We Offer

Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme

Ongoing training and development opportunities

24/7 confidential support for you and your family

Flexible working options and family-friendly policies

Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job