Details:
- Salary: £25,000 - 26,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: CM2 Galleywood Essex
- Date: 1 week ago
Description:
Our client a growing retailer of home and industrial storage solutions based Writtle are looking to recruit a Customer Service Executive to join their small and friendly team.
Due to the location of the client suitable candidates would need to be a car driver and hold a full UK driving licence.
This role will suit a calm and patient individual who has a positive and enthusiastic approach to their work, who thrives off working in a busy environment.
Duties and Responsibilities:
* Ensure a high level of customer service by telephone, live chat and email.
* Advising customers on our range of storage solutions for home and business
* Processing orders over the phone
* Resolving delivery issues and tactfully dealing with occasional complaints
* Replying to enquires via email, live chat and over the phone
* General administrative tasks.
* Continually develop and increase product knowledge.
Skills, Experience and Competencies:
* At least 1-year previous experience working in a customer service environment
* Experience in complaint handling
* High standard of written and spoken English
* Good attention to detail
* Organised
* Able to work on own initiative and as part of a team
* Computer literate
The salary for this position is £25,000 – £26,000 per annum depending on experience. This is an office-based role working full time Monday to Friday.
The client offers free onsite parking to all staff