Customer Service Executive

Description:

Ref: JP1794
Vacancy: Customer Service
Industry: Electrical Wholesale
Locaton: Manchester

Do you have experience in the electrical wholesales industry?

We are recruiting for a customer service advisor for our client in the Manchester area.

As a Customer Service Advisor you will:

• Exceed customers’ expectations and keep customer service standards maintained
• Handle inbound telephone calls and e-mails from customers
• Support all aspects of the customer journey from product queries, advice and aftersales care
• Take ownership of any general issues, finding suitable solutions for customers
• Providing prompt, efficient and consistent information and communication
• Build a strong relationship with the team and customers.

The ideal candidate will have

• Great spoken and written communication skills
• The ability to build a rapport with people quickly and effectively
• A professional and pro-active attitude with exceptional attention to detail.
• Excellent organisational skills and a passion for providing outstanding customer service
• The ability to problem solve quickly and take ownership comfortably
• Confident, resilient and assertive decision-making skills
• Great MS Office skills
• Customer Service experience
• Experience in an electrical wholesale business is essential
Hours of work Monday - Friday 8am - 5pm

Salary depending on experience £30-36k plus bonus

This is a great opportunity to join a growing business.

If you feel that you have the right skills for this opportunity, please send your CV ASAP.

All applications are dealt with in the strictest of confidence.

Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website