Customer Service Executive

Description:

Are you passionate about customer service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer.

As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customers shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future.

Weber are part of Saint-Gobain UK & Ireland and are the worldwide leader in mortar-based solutions

This role can be worked on a hybrid basis with a minimum of 3 days in the office per week.

What we're looking for:

Weber is the brand that cares about building better for people and the planet by offering solutions that deliver sustainability and performance to mortars customers. These values run through our business in everything we do. To live these values in the customer service team you will be customer centric and put yourself in the customers shoes, go the extra mile and get it right first time to make it happen and be driven by continual improvement, learning and development to be your best self.

Strong communication skills to harvest business relationships
Inquisitive and invested in understanding the business, products and your customers so we can add real value
High attention to detail to get it right first time
Digital competency to pick up new systems
And the ability prioritise tasks to meet varied demands
Knowledge of logistics or supply chain would be a big advantage.

What you will be doing:

You will be our customers main point of contact and communicate with them on daily basis on the phone, via email or EDI when they order online. We need you to truly understand their needs, so you can give relevant and expert product guidance, sense check their orders and make sure we get it right first time. Day to day you will be liaising with multiple departments to make sure we can fulfil our orders and keep customers informed regarding lead-time, despatch and after-sales queries.

Expertly develop customer relationships and invest time to understanding their needs.
Process and manage orders from our customers
Confidently liaise with the Planning and Logistics teams to ensure customers lead-time and delivery requirements are met.
Actively chase product availability, managing customer issues to facilitate speedy resolution - finding creative solutions where needed
Look for ways to continually improve customer experience and engage in team initiatives aimed at working better together with our internal and external customers

Are Weber and Saint-Gobain inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments.

Our standard working hours are 37.5. If you need more flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to he