Details:
- Salary: £28,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: KT17 Epsom Surrey
- Date: 4 days ago
Description:
Based in Epsom
* c£28,000 salary
* Monday – Friday, 9am – 5.30pm
Benefits:
* Genuine career progression
* Onsite parking
* 20 days holiday + bank holidays
* Pension scheme
* Genuine career progression
Job Description:
* Answering emails/phone calls from customers and solving issues.
* Follow the complaints procedure and logging all correspondence.
* Liaising with suppliers and couriers to help organise customer requests.
* Provide troubleshooting advice and arranging spare parts to be delivered.
* Booking in customers who may require on site engineer visits.
* Dealing with returns – working closely with the supplier and shipping company
* Preparing delivery/ service notes.
* Liaising with Engineers and scheduling installations.
* Generating reports for management.
* Implement systems and procedures.
* Check and respond to Google reviews.
* Working on a ticketing system.
Person Specification:
* Experience in a customer service role.
* Keen eye for detail.
* Handling and resolving problems or experience scheduling.
* Able to multi task and prioritise.
* Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion.
* Good computer literacy (all systems used are computer based and many products we sell have computer systems driving them)