Customer Service Coordinator / Returns Processor

Description:

At Finest Brands International, we have a wonderful opportunity for a Customer Service Coordinator / Returns Processor to join our Leeds office on a full-time basis.
This is a very exciting opportunity to work with a leading supplier of clothing, footwear and safety equipment to the equestrian and country/lifestyle sector. Interested? Read on to find out more…
Customer Service Coordinator / Returns Processor
Leeds – able to commute to LS11
* Monday to Friday, 9:00am to 5pm - open to negotiation
* £23,000 - £26,000 per annum dependent on experience
* Immediate interview and start available
* 20 days’ holiday plus Bank Holidays, Free on-site parking
Please Note: Applicants must be authorised to work in the UK
Finest Brands International, home to Toggi and Champion Riding Hats, are now recruiting for an excellent communicator to join the Leeds team providing administrative support to the sales team.
Details of the role:
The successful applicant will report to the Operations / Customer service Manager and be responsible for day-to-day management of the administration relating to all customer issues, taking ownership of all ongoing customer queries, and seeking to maximise further sales opportunities within incoming calls.
The Customer Service Coordinators also play a key role in supporting proactive outgoing selling during promotions. This role will also involve processing all items returned back to our warehouse, reprocessing items to be put back into stock and dealing with the occasional faulty item.
Responsibilities:
* Ensuring all orders received by telephone or email are processed accurately and in a timely manner each day
* Investigating and resolving all customer queries in an effective and efficient manner, to provide a satisfactory outcome in appropriate time scale
* Advising on delivery dates, stock availability and prices, keeping up to date with product range and knowledge
* Tracking parcels as required
* Advising consumers of stockists and product/other information as required
* Responding professionally and appropriately to web contact forms daily
* Liaising with the accounts department on customer status, billing etc
* Ensuring all calls & systems notes are completed and accurate at all times
* Processing returns & arrange collections
* Answering enquiries on our Web based chat service
About you:
* Excellent communication skills, particularly on the telephone
* Team Player and self-motivated with a drive to succeed and ability to manage their own time effectively
* IT literacy essential, in particular a working knowledge of Microsoft Office, Outlook, Word, Excel
* Ability to analyse sales reports to improve sales and maximise opportunities
* Attention to detail with a systemic and accurate approach
* Proven problem-solving ability
If the above sounds like you, this could be the opportunity you’ve been searching for. Why not submit an application online today…?
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Customer Service, Customer Service Coordinator, Client Care, Customer Support, Admin, Administrative, Administration. Customer Service Support.
Please note: Due to the number of applications we receive, we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application, then unfortunately you have been unsuccessful