Details:
- Salary: £33,000 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: IP14 Stowmarket Suffolk
- Date: 11 hours ago
Description:
Customer Service Coordinator
Join a leading supplier of ready-mixed concrete, independently operating six plants across Suffolk, Norfolk and Cambridgeshire.
The Role
Are you someone who thrives in a fast-paced environment and isn't afraid to pick up the phone?
As a Customer Service Coordinator, you’ll be the primary hub of day-to-day operations. This is a phone-led, high-volume role where no two days are the same. You will be managing inbound queries from customers who need concrete at short notice, keeping in constant contact with a fleet of drivers, and adapting schedules on the fly when plans change.
If you enjoy a buzzing office, problem-solving on your feet, and maintaining a calm head under pressure, this role is for you.
Hours: 45 hours per week, Monday–Friday (8am–5pm)
What we’re offering:
* Competitive Salary: Up to £35k per annum
* Company pension scheme.
* 23 days annual leave plus bank holidays, and a Christmas shutdown.
* Discounts on our products.
* Training and staff development opportunities.
* Employee referral programme.
* Be part of a stable, independent concrete supplier in the Eastern Region.
About You:
* Strong customer service experience
* Logistics, transport or dispatch experience preferred but NOT essential
* Confident handling high volumes of phone calls
* Calm, organised and able to make decisions under pressure
* Excellent communication and problem-solving skills
* Able to manage multiple priorities in a fast-moving environment
* Knowledge of Suffolk, Norfolk and Cambridgeshire, or willingness to learn quickly
Key Responsibilities of the Customer Service Coordinator:
* Act as the primary point of contact via telephone for customers and drivers.
* Schedule and coordinate customer concrete deliveries, often at short notice
* Handle driver queries, delays and operational issues
* Adjust schedules quickly when plans change; a truck breaks down, a customer changes an order, a job overruns.
* Build strong customer relationships
* Maintain accurate order and delivery records
* Liaise with the Vehicle Workshop Manager regarding maintenance and repairs
Apply now to join a dedicated team delivering excellent service across the region as their Customer Service Coordinator