Details:
- Salary: £26,500 - 28,500 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: BN1 Patcham Brighton and Hove
- Date: 1 week ago
Description:
Flair Group are currently working with an industry recognised building maintenance contractor based in Brighton. Our client requires an experienced Customer Service Advisor / Help Desk Co-ordinator to join their established team at their office based in Patcham.
Purpose of the Job:
As a Customer Service Advisor / Help Desk Co-ordinator, you will be responsible for providing a first-class service to clients, this includes managing phone calls and emails as well as maintaining databases and providing administrative assistance.
Key Responsibilities:
* Ensuring clients receive requested products and services in a timely fashion.
* Coordinate with staff members to ensure consistent service.
* Maintain comprehensive records of activity.
* Ensure customer service is timely and accurate.
* Contribute to improving customer support by actively responding to queries and handling complaints.
* To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner.
* To uphold and promote the good name of our client at all times.
For more information please call Stacey at Flair Group. Alternatively, apply to the advert and a member of the team will be in contact