Details:
- Salary: £13 - 13.50 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: SL6 Pinkneys Green Royal Borough of Windsor and Maidenh
- Date: 18 hours ago
Description:
Customer Service Coordinator
12 months contract
Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.
37.5 hours per week. 7.5 hours per day.
£13.50 per hour
1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)
On call segments (paid as additional, at an enhanced rate)
Location: SL6 4XE
Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs.
Responsibilities
* Provide the highest levels of customer care to both patients and health-care professionals
* Stock check and arrange patient deliveries via telephone and email
* Answer patient and stakeholder enquiries, resolving all queries that might arise
* Troubleshoot feeding pumps
* Use our internal database (CRM system) to place orders and log all patient and health-care professional communication
* Communicate with internal & external stakeholders by phone & email
* Manage daily workload as delegated by lead coordinator