Details:
- Salary: £25,000 - 28,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Gloucester Gloucestershire
- Date: 1 week ago
Description:
Customer Service Coordinator
Location: Barnwood, Gloucestershire.
Working Hours: Monday-Thursday 08:30-17:00 & Fridays 08:30-15:00.
Salary: £25,000 to £28,000 per annum.
Our client, a reputable company in the Industrial sector, is seeking a highly motivated and customer-focused individual to join their team as a Customer Service Coordinator. This is a permanent full-time position that requires exceptional customer service skills, attention to detail, and the ability to prioritise daily tasks to meet objectives.
This role is fully office based.
Responsibilities:
Build strong relationships with customers and colleagues to ensure high-quality customer service.
Provide support to Customer Service Engineers and external customers.
Interface with cross-functional teams such as Engineering, Customer Support/Sales, and Marketing.
Maintain accurate service information in the company's CRM system.
Process internal and external orders efficiently.
Handle customer service calls and resolve any issues arising from field service visits.
Stay calm under pressure and demonstrate good decision-making skills.
Maintain records in a timely and accurate manner.Requirements:
High motivation to deliver exceptional service to customers.
Strong verbal and written communication skills to report at a management level.
Ability to manage multiple tasks simultaneously and work well under pressure.
Working knowledge of Microsoft Office and CRM software.
Valid driver's licence.Our client offers the opportunity to work in a dynamic and collaborative team environment.
If you are a proactive team player with excellent customer service skills, our client would like to hear from you.
Our client is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We look forward to reviewing your application. Good luck!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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