Customer Service Coordinator

Description:

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment?

At Scotmid Cooperative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 165 years, and we will continue to do this for many more years to come.

We are seeking an enthusiastic individual to join our team as a Customer Service Coordinator, based within our Retail Support team at our offices in Newbridge, Edinburgh. In this role, you will have the opportunity to provide excellent customer service to our valued customers. If you have a customer-focused mindset, we invite you to apply.

Responsibilities

* Handle customer enquiries, complaints, and requests through various communication channels (email, website, social media, etc.)

* Resolve customer issues effectively and ensure high customer satisfaction levels

* Collaborate with other departments to address customer concerns and improve overall customer experience

* General administrative tasks within the department

Requirements

* Customer-focused mindset

* Exceptional written and verbal communication skills, including the ability to communicate effectively with diverse stakeholders

* Proficient in using various software applications, including MS Office suite

* Excellent customer service and problem-solving abilities

* Great organisational skills, attention to detail and ability to multitask in a deadline-driven environment

* Ability to work independently and collaboratively in a team environment

This role can be office-based, or a hybrid mix of both home and office working. The working hours are flexible generally over Monday to Friday, 8.30am to 5.00pm. The hourly rate for the position is £11.47 per hour.

Benefits

* Staff Discount

* Company sick pay as a service-related benefit

* Enhanced holiday entitlement as a service-related benefit

* Employee Assistance Program

* Cycle to Work Scheme