Customer Service Coordinator

Description:

Customer Service Coordinator / Near Eye, Suffolk / Salary is dependent on experience / Full time / Permanent
  
Hales Group are currently working with a warehousing and logistics company, seeking an experienced Customer Service Coordinator to join their team on a full time, permanent basis.  

Own transport is required due to location.  

8:30am to 4:30pm, Monday to Friday. 30 minute unpaid lunch and two paid 15 minute breaks morning and afternoon.   

Duties include:

Liaising with customers and the warehouse team, managing account-related queries whilst providing excellent customer service
Processing orders through the internal system
Emailing reports to customers, such as goods received notes or returns reports as part of stock management
Liaise with the warehouse team to address any special requirements or requests for orders ensuring customer satisfaction
Responding promptly and professionally to customers and warehouse inquires via telephone or email
Book in pallet deliveries to the customers nominated carrier
Coordinate transportation for stock being delivered
Collaborate with the warehouse team to resolve stock queries and ensure accurate inventory management
Booking in deliveries with customers via email, telephone or via customer portals
Liaising with logistics partners regarding deliveries
Maintaining up to date records  Experience required:

Previous experience in customer service or account management roles, preferably within a warehouse or logistics environment desirable.
Strong organisational skills, with the ability to prioritise tasks and manage multiple responsibilities effectively.
Excellent communication skills both written and verbal with a customer centric approach.
Experience in using warehouse management system or similar software relating to order processing.
Ability to work collaboratively both with internal teams and external partnerships.
Proactive in problem solving skills with a focus on delivering solutions and ensuring customer satisfaction.
Flexibility to adapt to changing priorities and customer requirements.
Positive attitude and the willingness to go above and beyond to support customers and contribute to the success of the company.   21 days holiday, rising by 1 day for every 5 years’ service, up to 30 days.   

For more information on this vacancy, please contact Megan Reeve at the Diss office or you can apply below