Details:
- Salary: £25,000 - 28,000 - Annum
- Location: Bishop Auckland County Durham
- Date: 4 weeks ago
Description:
The Rewards and Benefits;
* Monday to Friday working hours!
* Competitive starting salary
* Continuous training and development
* Working for a prestigious brand
The Company you will be working for;
MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Service Coordinator to start asap! This is to cover maternity leave and a fixed term contract of 12 months. If you feel you have the required skills and experience, please apply for an immediate response!
The Job you will be doing;
* To manage customer expectations around order placement and delivery against agreed SLAs.
* Manage stocks against agreed levels (to be reviewed quarterly) to ensure balance between OTIF levels, production capacity and aged stock.
* Manage order book in line with transport planning to ensure timely delivery whilst minimizing cost impact to the business.
* Liaise with other departments to maintain the most cost effective and efficient service throughout the company and ensure that customers are fully informed of issues affecting production or timescales.
* To attend, actively participate in or arrange meetings.
* To create, maintain and enhance effective working relationships with all internal and external customers.
About you;
* A genuine interest in working with and helping customers.
* Good communication and presentation skills.
* Good presentation and a polite, tactful, and friendly character.
* A good understanding of numbers and planning.
* The ability to be flexible, decisive, and quick thinking.
* The ability to handle complaints and difficult situations in a patient, calm and effective way.
* An understanding of computer systems and Excel.
* Develop good, productive working relationships with internal and external customers.
* Good ‘team player’ with the willingness to support others in the team when challenges arise.
* Resilience to prolonged periods of disruption affecting day-to-day workload