Customer Service Coordinator

Description:

The Rewards and Benefits;

* Monday to Friday working hours!

* Competitive starting salary

* Continuous training and development

* Working for a prestigious brand

The Company you will be working for;

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Service Coordinator to start asap! This is to cover maternity leave and a fixed term contract of 12 months. If you feel you have the required skills and experience, please apply for an immediate response!

The Job you will be doing;

* To manage customer expectations around order placement and delivery against agreed SLAs.

* Manage stocks against agreed levels (to be reviewed quarterly) to ensure balance between OTIF levels, production capacity and aged stock.

* Manage order book in line with transport planning to ensure timely delivery whilst minimizing cost impact to the business.

* Liaise with other departments to maintain the most cost effective and efficient service throughout the company and ensure that customers are fully informed of issues affecting production or timescales.

* To attend, actively participate in or arrange meetings.

* To create, maintain and enhance effective working relationships with all internal and external customers.

About you;

* A genuine interest in working with and helping customers.

* Good communication and presentation skills.

* Good presentation and a polite, tactful, and friendly character.

* A good understanding of numbers and planning.

* The ability to be flexible, decisive, and quick thinking.

* The ability to handle complaints and difficult situations in a patient, calm and effective way.

* An understanding of computer systems and Excel.

* Develop good, productive working relationships with internal and external customers.

* Good ‘team player’ with the willingness to support others in the team when challenges arise.

* Resilience to prolonged periods of disruption affecting day-to-day workload