Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: CF31 Bridgend Bridgend county borough
- Date: 2 weeks ago
Description:
Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Hours: 24/7 Shift Pattern - 4 Days on and 4 Days off
Your new role:
* Be the first point of contact for Exponential-e customers
* Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
* Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required
What you’ll need to succeed:
* Strong customer service focus with excellent verbal and written communication skills
* Proven problem solver with strong analytical and trend analysis skills
* Positive and professional attitude
What we offer:
* Career progression opportunities
* Dedicated Learning and Development team and access to a range of training, courses and certification support
* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!
* Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club