Customer Service Coordinator

Description:

Are you an organised and customer-focused professional looking for your next step as a Customer Service Coordinator This is a fantastic opportunity to join a well-established and growing business within the construction sector.

As a Customer Service Coordinator, you’ll play a key role in ensuring customer enquiries and orders are handled efficiently, while supporting transport operations. This position offers a supportive team environment, ongoing training, and excellent long-term development prospects.

If you enjoy working in a fast-paced setting and take pride in delivering exceptional service, this Customer Service Coordinator role could be the perfect fit.

Key Responsibilities

Handle customer enquiries via phone and email professionally
Process customer orders accurately using internal systems
Maintain up-to-date customer records and account details
Resolve customer issues and escalate where necessary
Support planning and scheduling to meet customer requirements
Assist with general customer account administration
Liaise with internal teams to ensure smooth operations

Skills & Knowledge Required

Previous experience in a Customer Service Coordinator or similar role (minimum 1 year)
Strong customer service and communication skills
Good IT skills, ideally with order processing or finance systems
Excellent organisation and attention to detail
Ability to multitask and prioritise workload
Team-oriented with a proactive approach
Industry experience (construction or waste) desirable

What’s on Offer

Workplace pension scheme
Life assurance (4x salary)
25 days holiday plus bank holidays
Training and development opportunities
Supportive team environment with regular company social events