Details:
- Salary: £12.71 - 13.27 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: B66 Sandwell West Midlands (County)
- Date: 2 days ago
Description:
Join a Leading Parcel Distribution Company – Customer / Client Services Team
Location: Smethwick, Birmingham
Pay Rate: £12.71 per hour increasing to £13.27 after 12 weeks
Hours: Monday to Friday, 08:00–18:30 (staggered start times, 8-hour shifts)
Office based - Temporary on-going - long term contract
Are you a skilled Customer Service professional with a passion for problem-solving?
Are you available immediately?
Careerlink is currently recruiting experienced individuals to join the Customer Service / Complaints Team of a well-established parcel distribution company. If you're confident handling complex queries, thrive in a fast-paced environment, and can commute to Smethwick – we want to hear from you!
What’s in It for You?
Your Day-to-Day Responsibilities
* Monitor and manage email queues, responding to customer/client enquiries and issues within our elite email support system - ensuring timely responses.
* Handling complaints queries via the telephone, email and Chatbot
* Perform track and tracing activities to provide customers with accurate delivery and collection status updates.
* Collaborate with internal teams and potentially communicate with depots for problem resolution.
* Assist in managing an influx of customer calls, if required, after training.
* Promptly identifying and resolving issues.
* Ensure all Key Performance Indicators (KPIs) are met, including Average Handling Time and Call Service Response Times.
* Strive for first-time issue resolution, maintaining a high level of quality and compliance.
What We’re Looking For Experience & Skills
* Proven experience in handling customer/client complaints (essential)
* Strong verbal and written communication skills
* Confidence in de-escalating challenging situations
* Ability to stay calm and focused under pressure
Personal Attributes
* Empathetic, patient, and emotionally resilient
* Proactive and solutions-focused mindset
* Excellent multitasking and attention to detail
* A team player who thrives in a dynamic environment
Ready to Take the Next Step?
Send us your CV along with your availability for interview – we look forward to meeting you!
Job Types: Temporary, Temp to perm
Benefits:
* Free parking
* On-site parking