Details:
- Salary: £11.75 - 12.77 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Cardiff
- Date: 2 weeks ago
Description:
We are looking for a temporary Customer Services Coordinator to work at our dynamic and bustling client while they recruit for the post permanently.
You will be working 8.30 till 5pm Monday to Friday with an hour for lunch and looking for someone who can start immediately or asap.
Purpose: Manage and deliver post-contract/handover services, ensuring client satisfaction through the efficient resolution of defects and the release of retentions.
Key Responsibilities:
Achieving Results:
Ensure customer satisfaction by providing timely feedback and completing works within agreed timescales.
Liaise with external contractors and oversee subcontractor performance.
Resolve defects and complaints efficiently.
Support the team to maintain high customer satisfaction standards.Managing the Process:
Organise daily schedules for Customer Service Operatives, coordinating works for various properties.
Handle all correspondence via phone, letter, and email, ensuring timely responses.
Manage the Customer Service telephone system, including recorded messages.
Maintain and update the CRM database with new sites, plots, and reported defects.
Manage quotes for remedial works, and process subcontractor orders..
Oversee logging of out-of-hours calls and maintain emergency contact schedules.
Conduct courtesy calls before customer satisfaction surveys at 7 days, 6 weeks, and 8 months post-completion.
Ensure compliance with company policies, health and safety regulations, and equality and diversity standards.Serving the Customer:
Build and maintain relationships with customers to identify improvement areas.
Foster relationships with subcontractors for timely remedial actions.
Collaborate with internal departments to resolve issues effectively.Technical Skills and Knowledge:
Ability to work independently
Excellent communication skills and telephone manner
Proficient in CRM database usage
Understanding of defect responsibilities
Proficient in Microsoft Word and Excel
This client offer a dynamic work environment, opportunities for possible permanent work, and a commitment to maintaining a customer-friendly company culture. If you're passionate about delivering quality customer service and have the skills and knowledge we're looking for, we want to hear from you!
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