Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: PE29 Great Stukeley Cambridgeshire
- Date: 2 weeks ago
Description:
Role: Customer Service Assistant
Hours: 37.5 per week
Location: Ermine Business Park, PE29 6XU
Customer Service Assistant
You will have:
* Experience in a Customer Service environment
* Good knowledge of a booking process
* Excellent attention to detail
* Strong communication skills, written and verbal
* Team Player
* Fast and accurate keyboard skills and Accurate data input skills
About Fleet Assist
Fleet Assist provides network management services to 38 of the UK's leading leasing & contract hire companies with a combined fleet size exceeding 1.1m vehicles and annual maintenance spend exceeding £200m.
The Call Centre Overview
With a friendly team of around 18, The Call Centre is the point of contact for drivers to book services for their vehicles. We do this using our in-house system, ‘Atlas’. Many of our customers have personalised policies and the Call Centre implement these rules to each booking and provide a fantastic service for each booking.
We manage over 100,000 bookings per year.
About You
You will be passionate about providing excellent customer service and thrive in a fast-paced environment.
What’s in it for me?
We provide a friendly working environment with the ability to progress in the role at your speed and ability.
Our Team Leaders and Call Centre Manager will have regular reviews with you to help you achieve the level you are looking to reach