Details:
- Salary: £11.78 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Crook County Durham
- Date: 5 days ago
Description:
We are currently looking to recruit 2 Customer Service advisors to work within a local government office in Crook. County Durham
The role
* Assist the Customer Services Officers and Team Coaches in the day-to-day provision of the front-line service through face to face, telephone, self-service and e-based contacts.
* To provide accurate information on all Council and partner services on both routine and complex issues.
* Deal effectively with customers service requests, answering queries, giving advice covering the full range of Council and partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable).
* Support the capture of corporate complaints, comments, compliments and suggestions from customers using the Council’s Customer Relationship Management system and following the relevant adopted policies and procedures.
* Collection and validation of information to assist Customer Services Officers in a quick and accurate service provision including the prevention and detection of benefit fraud.
* Represent the customers best interests in seeking expert or specialist advice from services inside and outside the Council.
The person
* Must have previous Customer service experience to resolution of query stage.
* Must have excellent data capture skills
* Must be educated to 4 x GCSE levels A- C or equivalent