Details:
- Salary: £22,000 - 24,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Uckfield East Sussex
- Date: 1 week ago
Description:
Lloyd Recruitment Services are working with an established company based in outskirts Uckfield who are looking to recruit a Customer Service Assistant.
What's in it for you:
Salary up to £24,000
Monday to Friday, 9am-5:30pm
On site parking
Plus, excellent company benefits
Main responsibilities for the Customer Service Assistant:
Answer all calls that come into the Customer Services Team
Assist customers with their query and try to help customers with questions, problems, and orders in a positive and solution driven manner
Handle any Customer Service and After Sales issues (based on training) and be decisive to give best possible solution
Managing a personal inbox for all queries, requests and orders
Overseeing sales inboxes for all brands
Answering and responding to customer service inbox emails
Liaise with sales reps for current and aftersales issues
Complete all paperwork
Take ownership & responsibility for any issues when answering the phone and follow them through to a satisfactory conclusion for the Customer
Working closely with other departments to resolve issues and provide excellent customer service
Skills and experience needed to be the successful Customer Service Assistant:
Previous customer service experience
Attention to detail
Phone manner, remaining calm and professional
Taking responsibility for overseeing issues
Confident in handling customer issues
Customer focused
Concise use of the system
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer