Customer Service Assistant

Description:

Role Overview:

This role is offered on a temporary-to-permanent basis, initially for six months, with the potential to become permanent.

Wynnstay Group is seeking a professional and customer-focused Customer Services Team Member to join our Poultry team.

Reporting to the Demand Planning Manager, you will provide an efficient and reliable service to customers and colleagues, supporting the accurate processing of feed and fertiliser orders and helping to ensure deliveries are coordinated effectively.

This is a varied role involving customer communication, order processing, internal coordination and general administration. You will play an important part in maintaining strong customer relationships and supporting the ongoing success of the department.

Responsibilities:

Responding professionally to customer and colleague enquiries, both over the telephone and face-to-face
Proactively contacting customers within an allocated territory to anticipate and secure future orders
Liaising with third-party suppliers to support the fulfilment of customer orders
Coordinating medicated feed prescriptions when required
Liaising with relevant colleagues regarding feed orders, product availability and pricing enquiries
Delivering a consistently high standard of customer service
Responding to and resolving routine customer queries promptly and professionally
Analysing information and producing reports or findings when required
Supporting marketing activities and helping to promote relevant products and sales campaigns
Maintaining effective communication between managers, sales representatives, customers and other internal departments
Completing project work as agreed with the Demand Planning Manager
Undertaking general administrative duties, including word processing, data entry, document management, photocopying and filing
Providing ongoing support to the wider Customer Services team, contributing to the continued development of the department and businessWhat we're looking for:

Essential:

Previous experience in a customer service, administration or order-processing role
Strong communication skills, with a professional and helpful telephone manner
A proactive approach to customer service and the ability to anticipate customer requirements
Excellent attention to detail and the ability to process information accurately
Strong organisational skills, with the ability to manage multiple tasks and priorities
Confidence using computers and standard software packages
The ability to work effectively both independently and as part of a team
A practical and resourceful approach to resolving customer queries
The ability to build positive working relationships with customers, colleagues and external suppliers

Desirable:

Previous experience within the agricultural, animal feed or manufacturing sector
Experience processing customer orders or coordinating deliveriesBenefits:

Competitive salary
Employee Assistance Programme with BUPA
Company profit related pay scheme
Life Assurance x2 Salary upon completion of probation
25 days' annual leave plus UK bank holidays
Employee discount at Wynnstay Stores
Opportunity to join a supportive, values-led organisation with a turnover of £580 million and over 800 colleagues nationwideIf you share our values and want to be part of a business that works together to support people, communities, and the future of farming, we welcome your application to Wynnstay Group. If you require reasonable assistance or for more information, please contact