Customer Service and Sales - B2B eCommerce

Description:

CUSTOMER SERVICE AND SALES - ECOMMERCE
(requires excellent communication skills and a passion for selling)
Location: LE2 7SR Leicester
Type: Full time, Permanent
A fantastic opportunity to join a fast-growing distributor and wholesaler of branded food, drink and household products. Coupled with good old-fashioned service we go the extra mile for our customers.
Job Description
An office-based customer services and sales role where you'll be responsible for managing incoming orders, responding to customer queries by email and phone and generating new customer orders in a busy and collaborative team environment. We’re looking for a fun, bubbly, passionate and driven individual with great organisation and administration skills.
Open to candidates with no experience and experience. On the job training provided as required.
• Manage and organise incoming website orders and handing over to warehouse and packing team.
• Mange existing and new customer relationships for queries and quoting inbound customer enquiries to develop into orders and repeat business. First point of customer contact
• Managing collections from customers and booking customer pallets deliveries.
• Organise order paperwork for bookkeeper on a quarterly basis planning own working time to maximise productivity and prioritise tasks
Hours
• Office hours Monday to Friday
• Weekends and bank holidays - closed
Remuneration
Hard work and commitment is always recognised. You will be rewarded with a fixed monthly salary with career advancement opportunities as you progress with the company. The role is for a person looking for a stable long term employment
• Fixed monthly salary
• Career advancement opportunities
• Holidays 20 days plus bank holidays
• Company pension, onsite parking, product discounts
• Fun, friendly and supportive work environment
We Provide
• Training as required
• Learning from peers and team members
The Candidate Will
• Be a people person, confident speaking to customers including business owners and traders
• Have a flair for sales
• Ethical, reliable, and professional
• Have a strong attendance record
Requirements
• Positive can-do attitude, essential
• MS Office including Excel and Outlook
• Excellent Maths and English
• An open minded communicator, writing emails and speaking, including to people where English is not a first language
• Familiarity with branded food & drinks wholesale sector ie convenience store products, desirable but not essential
• Previous sales and purchasing experience, desirable but not essential
Customer services, customer service, sales, sale, selling, sales representative, call centre, sales executive, direct sales, office sales, in house sales, retail, front of house, marketing executive, fmcg, consumer goods, distribution, distributor, direct marketing, hospitality, corner shop, alcohol