Customer Service Agent

Description:

Customer Service Agent (Temporary)

Location: Ruislip
Duration: Approximately 1 month
Hours: Monday to Friday, 6:00am – 3:00pm
Pay Rate: £14.00 per hour

The Role

We are recruiting a Customer Service Agent to provide temporary support within a busy Managed Service Centre. This is a fully office-based role where you'll deliver excellent customer service while providing administrative support in a fast-paced environment.

Key Responsibilities

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Handling inbound customer enquiries via telephone and email.

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Providing accurate information and resolving customer queries efficiently.

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Updating customer records and maintaining accurate system information.

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Processing customer requests in line with company procedures.

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Liaising with internal departments to ensure timely resolution of issues.

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Managing a high volume of customer interactions while maintaining excellent service standards.

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Completing general administrative duties as required.

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Working effectively as part of a busy customer service team.

Skills & Experience

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Previous experience in a customer service or call centre environment.

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Excellent verbal and written communication skills.

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Strong IT skills, including Microsoft Office, and the ability to learn new systems quickly.

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Good organisational skills with the ability to prioritise workloads.

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A positive, professional and customer-focused approach.

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Ability to work accurately in a fast-paced environment.

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Reliable with excellent attendance and punctuality.

What's on Offer

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Immediate start available.

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Monday to Friday, 6:00am – 3:00pm working pattern.

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£14.00 per hour pay rate.

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Friendly and supportive working environment.

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Opportunity to gain valuable experience within a busy Managed Service Centre.

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Weekly pay.

If you have a passion for delivering outstanding customer service and are available to start immediately, we'd love to hear from you