Customer Service Agent

Description:

We are looking for experienced Customer Service Agents with a passion for delivering great customer experiences over the phone.  

As a Customer Service Agent, you will be responsible for taking inbound calls from customers with queries regarding the motor finance compensation scheme. You will work to provide clear updates and information regarding the status of their complaint, pass on relevant information and evidence to the complaint agent handling the case and maintaining clear and concise call notes. You will also make outbound calls to support case progression, and to validate details.

What you’ll be doing:

Managing inbound and outbound call activity.
Providing clear and informative responses.
Maintaining high customer experience standards.
Creating clear and concise call notes ensuring all details are captured and the customer is satisfied.
Escalating queries where appropriate.
Seeing all interactions through to resolution.
What we’re looking for in a Customer Service Agent:

Experience in customer service roles.
Confidence with accurate data entry.   
Strong oral and written communication.
Great prioritisation and organisation.
Core hours: 37.5 hr week – Monday to Friday – shift between 9am – 6pm
Location: Remote. Laptop + Headset provided.
Training: 2 – 3 weeks
Holiday: 20 days holiday and bank holidays pro rata.  

If you think this is the Customer Service Agent opportunity for you Apply now.

Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

To help you stay safe in your job search we will never ask for your bank details at the application stage. 

Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to