Details:
- Salary: £26,090 - Annum
- Location: Preston Lancashire
- Date: 1 month ago
Description:
Customer Service Agent
Key Group / More2Life
Preston (Fully onsite)
Full‑time | Monday to Friday
£26,090 per annum
About Key Group
Key Group is one of the UK's most forward‑thinking financial services businesses, specialising in equity release and helping people unlock a better retirement since 1998.
Part of Key Group, More2Life has grown to become one of the UK's largest lifetime mortgage lenders. We focus solely on equity release and pride ourselves on supporting advisers and their clients with clarity, care and expertise.
The Role
Our Customer Service team plays a key role in supporting customers and intermediaries throughout the equity‑release journey.
As a Customer Service Agent, you'll deliver a high‑quality experience across inbound and outbound communications. You'll support with enquiries, technical questions and post‑completion mortgage administration, helping ensure every interaction is handled professionally and in line with agreed standards.
This role is ideal for someone looking to build a career in financial services within a supportive, growing organisation.
What You'll Be Doing
Handling inbound and outbound calls from intermediaries and customers
Responding to queries via phone, email and written correspondence
Supporting intermediaries with technical enquiries, including product criteria, KFI creation and case updates
Managing post‑completion mortgage administration
Ensuring all interactions meet agreed service levels, policies and compliance requirements
Providing a positive, professional and responsive service at all times
What We're Looking For
Experience in a telephone‑based customer service environment
Ability to manage multiple tasks in a fast‑paced setting
Strong written and verbal communication skills
A professional and positive approach to handling customer queries
Experience within financial services or mortgage administration is beneficial but not essential
Good IT skills, particularly Outlook and Word (Excel and Adobe desirable)
Working Pattern & Reward
Monday to Friday working hours
Fully onsite role based in Preston
Salary: £26,090 per annum
25 days annual leave plus bank holidays, rising to 28 days with length of service
Holiday purchase scheme, up to 5 days
1 Charity Day and 1 additional Wellbeing Day
Pension scheme of 5% employee and 8% employer
Simply Health cashback scheme
Life Assurance Cover equivalent to 4x salary
Staff referral scheme
Long service awards
Enhanced maternity & paternity pay
Our Values
We're a values‑led organisation and look for people who live our ASPIRE values:
Ambitious | Supportive | Personal | Integrity | Responsive | Expert
Interested?
If you're customer‑focused, motivated and looking for a stable role with development opportunities in financial services, we'd love to hear from you