Details:
- Salary: £32,000 - 34,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Thorpe Surrey
- Date: 3 days ago
Description:
Customer Service Agent
Location: Egham, Surrey
Salary: Competitive DOE
Hours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pm
CTR Select is recruiting on behalf of their client based in Egham,and they are seeking a Customer Service Agent to join their Service Operations team.
This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved.
Key Responsibilities
* Act as the primary point of contact for customer service and support enquiries.
* Manage support cases through their full lifecycle, ensuring timely resolution.
* Perform first-line diagnosis and qualification of issues.
* Coordinate engineers, logistics, travel arrangements, and spare parts as required.
* Escalate issues appropriately and within agreed service levels.
* Schedule preventative maintenance visits.
* Liaise with internal departments, customers, and suppliers to ensure effective communication.
* Produce reports and participate in customer review meetings and conference calls.
Essential Skills
* Previous experience in a customer service, helpdesk, service desk, or support role.
* Strong organisational and administrative skills.
* Excellent communication and customer relationship management abilities.
* High attention to detail and ability to manage multiple tasks.
* Commercial awareness and a proactive approach to problem-solving.
Desirable Skills
* Experience with ticketing or incident management systems.
* Knowledge of CRM systems, ideally Microsoft Dynamics.
* Experience with SAP.
* Exposure to AV, VC, or technology support environments.
What's on Offer
* Competitive salary dependent on experience.
* Opportunity to work with international clients.
* Supportive team environment and career development opportunities.
If this Customer Service Agent role is of interest to you, please click apply or contact Marie Spratley in our Egham office