Details:
- Salary: £11.50 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Stoke-on-Trent
- Date: 6 days ago
Description:
SF Recruitment are currently recruiting for a Temporary to Permanent Customer Service Agent to be based with one of their clients in the Stoke on Trent area.
This is a exciting, evolving role for the right ambitious person... To be successful within this role you will need to have a true passion for customer service.
The role is a temporary role for around 6 months however this could then become a permanent opportunity for the right candidate.
This role will sit within a small, friendly team reporting directly into the Customer Service Manager with responsibilities including:
Supporting and advising customers via telephone and email
Making outbound calls to customers to update each customer on their delivery status
Managing any incoming queries, issues or complaints
Billing customers
Supporting projects where necessary
Compiling reports
General administration tasks including system updates, collating business correspondence etc.
The successful candidate for this role must have a great telephone manner, be confident to deal with all customers and issues that may arise, have strong IT skills, including a good working knowledge of Microsoft Office programmes and have the ability to pick up new systems quickly.
Training will be provided however this is a challenging role so you must be organised and have the ability to prioritise your own workload.
Salary: £11.50 per hour
Working Hours - Alternate Weekly Shifts
8:00am-4:30pm / 8.30 am - 5.00 pm Monday - Friday - 40 hours per week
Please only apply if you are available immediately and happy to complete a temporary assignment