Customer Service Agent

Description:

Position: Customer Service Agent
Salary: £23,000
Location: Polegate
Hours: Monday to Friday working 9am to 5.30pm or 8.30am to 5pm
Free parking available

We are looking for a Customer Service and Dispatch agent to join an engineering company in the Polegate area where you will be providing first line support to customers and scheduling field engineers in this busy and varied customer service role.

As the Customer Service and Dispatch Agent you will:

Provide excellent Customer Service at all times over the phone and via email
Data input information onto the service management system
Raise customer quotes as appropriate and obtain purchase orders from customers
Check progression of jobs to ensure service level agreements are met
Provide phone support to engineers in the field
Log information in to external customers portals
Monitor and manage all email inboxes
Scheduling and allocate engineer's work in the most efficient way
Make travel arrangements and hotel accommodation booking for field workers
Raise job numbers for service installs and future planned work
Ensure spreadsheets are kept up to date

The position is fully office based for the first 6 months, after which hybrid working is available.

You'll need to have previous experience in an office based role, with good customer service experience and a high level of computer literacy, especially with Microsoft Office such as Word, Outlook and Excel.

This is a busy and varied position.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job