Details:
- Salary: £28,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Radlett Hertfordshire
- Date: 1 week ago
Description:
Do you have previous experience within the Transport industry? Have you got great communication skills with the ability to provide good customer service? Would you be interested in working within the technical world?
Think Specialist Recruitment are delighted to be working with a fantastic company based within the Radlett/Shenley area. This company have an exciting opportunity for the right candidate to join their support team. This person will be handling calls from customers, providing technical support, and working within a close knit team.
This is an office based position, so the suitable candidate must be happy to be fully office based.
Salary - £26,000 - £30,000 depending on experience
Office based role - must be able to get to the Radlett area
Some of the duties will include:
Answering the calls and accurately logging all contact onto the system
Progressing cases until resolution, making sure the customer is always kept up to date
Logging all bugs, requirements and issues
Escalating customer cases to the Manager where necessary
Liaising with technical staff to ascertain the best way to solve issues
Liaising with colleagues and customers to provide a professional service
Fault finding to resolution
Offer advice to customers on new features to create more sales opportunities
Update IT systems as necessary to maintain a contact database
The suitable candidate:
Good problem-solving skills
Organised and methodical approach
Good ability with Microsoft products
Good customer and communication skills.
A polite, empathetic and helpful manner.
Ability to proficiently and accurately use a PC and Windows
Ability to deal with customers, handling them in a professional manner.
Good team player
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support